CauseKeepers, Inc. Customer Service

Shipping & Returns
While CauseKeepers, Inc. takes great pride in providing a superior product to its customers, we recognize there are circumstances in which a return is necessary. No returns will be accepted without obtaining a return authorization number. Items must be returned in undamaged, re-sellable condition. Returns must be made within fifteen (15) days of receipt of your order. All sales are final after fifteen (15) days of receipt of your order. Your purchase price will be refunded minus a 25% restocking fee.
If the return is due to a CauseKeepers, Inc. error, CauseKeepers, Inc. will establish a pickup and will pay for return shipping. If the return is not due to a CauseKeepers, Inc. error, then the customer will pay for return shipping in addition to a 25% restocking fee. Exchanges are at CauseKeepers, Inc.'s discretion.
1. Please follow the steps below to ensure your transaction is handled properly:
2. Please call 1-877-735-2974 to obtain a return authorization number.
3. Pack your returns carefully to ensure that they are not damaged in transit. We recommend shipping via UPS or insured mail. We also suggest you keep a copy of the shipping receipt for your records.
Ship returns to:
CauseKeepers, Inc.
Attn: Returns
112 Greenhill Road
Ramseur, NC 27316
Telephone: 877-735-2974
Include the following information:
Name
Shipping Address
Telephone Number
E-mail Address
Invoice Number
Return Authorization Number
Refunds will be processed once your return is fully received into our system.
Orders paid via check or money order will be refunded via CauseKeepers, Inc. check. Orders paid using a credit card will be refunded via credit card credit.
NOTE: It normally takes two – ten business days for financial institutions to process credit card transactions once we have authorized the credit.
The following exclusions apply:
No refunds are given for late arrival caused by factors outside of CauseKeepers, Inc.'s control.
No partial orders will be accepted for refund.
Our Commitment To Privacy & Security:
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the CauseKeepers, Inc. website. On some pages, you can order products, make requests, and register to receive materials.
The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address.

 

In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

 

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

 

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

 

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

 

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

 

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

 

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

 

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by [description of the company access procedure]. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at [877-735-2974] or send us an email at [sales@causekeepers.com].
Ordering
To place an order in our store, navigate to the item you want to add to add to your cart. Click in the text box to enter a desired quantity. Then, click the “Add To Cart” button. If you have not selected sizes when appropriate the shopping cart will notify you to make a selection. Once the item is in your cart, you may checkout at any time by clicking on the “My Cart” text located in the top right corner of any page. We offer several payment methods for your convenience.
Payment, Pricing & Promotions
Signing up for our newsletter enables you to be notified of new products, sales and promotions. Sometimes these promotions include a discount code. If you have received a discount and would like to apply it to your shopping cart, navigate to your cart by clicking the “My Cart” text that appears in the top right corner of every page. You will text a text box below a heading that says “Discount Coupon”. Enter your coupon code there and hit the “Apply Coupon” button beneath it. If you have any trouble, try once more in case you mistyped. If trouble persists, you may call our customer service number at [877-735-2974] or email us at [sales@causekeepers.com].
Viewing Orders
You may view your order and its status at any time. Simply log in by clicking the “Log In” text that appears at the top right corner of every page. Once logged in, you will be directed to your account page. On the top left hand side of the page, you will see all of your account access pages. To view an order, click on “My Orders.”
Updating Account Information
You may update your account information at any time. Simply log in by clicking the “Log In” text that appears at the top right corner of every page. Once logged in, you will be directed to your account page. There is a “Edit” hyperlink below every heading that you can click on to edit the contents of that heading.